At Nova Health, we value your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, store, and safeguard your data when you interact with our services including our website, mobile app, clinics, pharmacies, labs, and other health facilities.
Information We Collect
We may collect the following types of information:
- Personal details (name, contact number, email, CNIC, age, gender)
- Health information (medical history, prescriptions, lab test results, consultation records)
- App and website usage data (IP address, device information, location)
- Payment and billing information (when applicable)
How We Use Your Information
Your data is used to:
- Provide and improve our health services
- Deliver test reports, prescriptions, and health updates
- Facilitate online bookings, orders, or consultations
- Send appointment reminders or important notifications
- Ensure regulatory compliance and patient safety
- Respond to inquiries and customer support requests
Data Protection & Security
We are committed to safeguarding your personal and health information through secure systems and protocols. We use encryption, secure servers, internal access controls, and regular audits to ensure your data remains confidential and protected. Only authorized personnel can access sensitive records.
Data Sharing
Nova Health does not sell or share your personal data with third parties for advertising or profit. However, we may share information:
- With our internal healthcare providers for treatment purposes
- With laboratories, pharmacies, or diagnostic centers involved in your care
- As required by law or government regulation
- With third-party vendors strictly for service-related functions (e.g., IT support, payment gateways)
Your Rights
You have the right to:
- Access and review your data upon request
- Request corrections or updates to inaccurate information
- Withdraw consent for certain uses of your data
- Delete your account or records, subject to legal and medical obligations
Cookies & Tracking
We may use cookies and analytics tools to understand how users interact with our website or app. This helps us enhance user experience, track performance, and personalize services. You can disable cookies through your browser settings.
Policy Updates
This policy may be updated from time to time to reflect changes in laws or our services. All updates will be posted on our website and app. We encourage users to review this policy periodically.
Contact Us
If you have any questions or concerns about our privacy policy, please contact our support team at:
📧 info@novahealth.pk
📞 +92 332-7335555