1. Introduction
Welcome to Nova Health. By accessing or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our platform.
2. Medical Disclaimer
Important
Nova Health provides medicine delivery and pharmacist consultation services. This platform
is not a substitute for professional medical advice, diagnosis or
treatment.
- Always seek advice from qualified healthcare professionals for medical conditions.
- Never disregard professional medical advice, or delay seeking it, because of information obtained through our app.
- In case of a medical emergency, call emergency services immediately.
- Our pharmacists provide general health information and guidance, but do not replace your doctor's advice.
Emergency services
This app is not for medical emergencies. For emergencies, call
1122 or visit the nearest hospital immediately.
3. Prescription Medications
Prescription upload requirements
- A valid, legible prescription from a licensed medical practitioner.
- The prescription must include the patient name, medication name, dosage, quantity and the doctor's signature.
- Prescriptions are verified by our licensed pharmacists before dispensing.
Prescription verification
- All prescriptions are reviewed by licensed pharmacists.
- We reserve the right to reject unclear or suspicious prescriptions.
- We may contact your doctor for verification if needed.
- We do not dispense prescription-only medicines without a valid prescription.
Prescription retention
- Prescriptions are stored securely as required by pharmacy regulations.
- Retention period: 6 months.
4. User Responsibilities
You agree to use the application only for lawful purposes. You must not attempt to harm, disrupt or misuse the system in any form.
5. Account & Security
Your responsibilities regarding account security:
- You are responsible for maintaining the confidentiality of your account credentials.
- Notify us immediately at info@novahealth.pk if your account is compromised.
- We reserve the right to suspend accounts that violate our policies.
6. Restrictions and Prohibited Use
You agree not to engage in the following activities:
- No spamming, hacking or fraudulent activity.
- No misuse of system data, and no reverse engineering of the application.
- No posting of unlawful or harmful content, including discriminatory, hateful or obscene material.
7. Changes to Terms
We may update these Terms & Conditions at any time. Continued use after an update means you accept the new terms. We will notify you of any material changes by email or an in-app notice.
8. Contact Us
If you have questions about these terms, contact us at info@novahealth.pk.