Order Cancellation Window
Full cancellation eligibility
A full cancellation and refund are guaranteed if the request is submitted before your order enters the Processing or Shipped stage. This is typically within the first 2 hours of placing your order.
How to cancel
You can cancel your order in two ways.
Via your account
Log into your account, go to Order History, select the order and click Cancel Order if the button is available.
Contact support
If the button is unavailable, email or call our support team straight away with your order number.
Refunds for Cancelled Orders
If your cancellation is approved, meaning the order had not yet shipped, the full purchase amount is refunded to your original payment method. The refund generally takes 5-7 business days to reflect in your account.
Exceptions
Cancellation may be denied for custom-made or personalised items once production has started.