Support
Partnership Program FAQs
Everything employers ask us, answered plainly.
Nothing. There is no joining fee, no subscription and no per-employee charge. Nova Health funds the programme through the retail relationship it creates, which is also why partner companies earn a share of their employees' spending rather than paying for the benefit.
No. Employees use their normal Nova Health account, which is created and accessed with a phone number and a WhatsApp OTP. Their company email is used once, to confirm they work for you. It is never a login credential and never replaces the phone-based sign-in.
Two things. Employees either accept an invitation we emailed directly to their work address, or they confirm that address with a six-digit code before anything activates. Simply typing an email on your domain grants nothing, and you can see every registered employee in your portal roster.
An agreed percentage is applied to each delivered order placed by a verified employee, based on the order value after discounts. Entries stay pending until the return window closes, then settle. Settled amounts are aggregated monthly and paid by bank transfer once they pass the agreed minimum. Every entry is visible in your portal.
It is reversed. A full return cancels the entry; a partial return writes an adjustment for the returned value only, so the items your employee kept still count. Nothing is ever silently rewritten. The ledger shows the original entry and the adjustment side by side.
Yes. Benefits are configured per partnership: how many free consultations and deliveries per employee per month, the loyalty multiplier, the membership tier upgrade, camp frequency, bundle deal pricing and revenue share percentage are all agreed with our partnerships team and can be adjusted as your partnership grows.
Monthly allowances reset on the 1st and do not roll over. If an employee uses two of their five free deliveries in March, they start April with five again. Your portal shows remaining allowance per employee at any time.
Suspend or remove them in your portal and their corporate benefits stop immediately. Anything already used is not clawed back, and their personal account, order history and loyalty points stay with them. They simply become a regular Nova Health customer again.
No. Each Nova Health account can hold one active corporate affiliation at a time, which keeps benefits from stacking and keeps revenue share correctly attributed. If someone changes employer, our team can transfer their affiliation.
Request a date in your portal. Our team confirms it and assigns doctors and pharmacists, and you receive reminders a week and a day beforehand. Rescheduling within the same month does not use up an extra camp from your allowance.
Your company never does. Consultations, prescriptions and order contents are private between the employee and Nova Health. Your portal shows aggregate programme activity: how many people registered, how many orders, camps conducted and revenue earned.
Most applications are reviewed within two working days of the company email being verified. Our partnerships team will contact your named representative to confirm the benefit plan before activation.
Yes. Upload a CSV with your team's names and work emails and we import it in the background, then send you a report showing exactly which rows were added and which need attention. A single bad row never rejects the whole file.
Apply anyway and tell us where you are. Online ordering, consultations and loyalty benefits work everywhere we deliver; on-site camps and free delivery depend on local coverage, and partner demand is how we decide where to expand next.