These Terms & Conditions govern your use of Nova Health’s services, website, and mobile applications. By accessing or using our platforms, you agree to comply with the terms outlined below.
1. Acceptance of Terms
By using Nova Health services, whether online or in-person, you agree to be legally bound by these terms. If you do not accept them, please refrain from using our services.
2. Medical Disclaimer
Nova Health provides access to licensed doctors, pharmacists, and lab services. However, information provided via the app or website is for general understanding and should not be considered a substitute for in-person medical consultation or emergency care.
3. Service Availability
While we aim to provide uninterrupted services, there may be occasional downtimes due to maintenance or system upgrades. We are not liable for service disruptions beyond our control.
4. App Usage
You are responsible for maintaining the confidentiality of your app account and password. Any activity conducted through your account will be considered authorized unless reported otherwise.
5. Payments and Refunds
All payments made for services, medications, or lab tests are subject to our refund and cancellation policies. You must review the service details before confirming transactions. Refunds are only issued in cases of service failure or unavailability.
6. Health Records & Reports
Health data and test reports stored in your profile are for personal use only. Nova Health is not responsible for unauthorized access due to user negligence. Always use secure passwords and devices.
7. Limitation of Liability
Nova Health shall not be held responsible for any indirect, incidental, or consequential damages resulting from service usage. Our liability is limited to the value of the specific service availed.
8. Intellectual Property
All content on our platform — including logos, graphics, software, and service materials — is the property of Nova Health and may not be copied or reused without written permission.
9. User Conduct
Users are expected to:
- Provide accurate personal and medical information
- Not misuse the platform or its content
- Refrain from abusive or harmful behavior toward staff or other users
10. Changes to Terms
We reserve the right to modify these terms at any time. Updates will be posted on our website and app. Continued use of our services constitutes acceptance of the revised terms.
11. Contact
For questions regarding these terms, please contact:
info@novahealth.pk
+92 332-7335555